Add an email notification on certain status change

Hi all, 

 

i have a new column that is called Review and i want to create a email notification to a certain recipient whenever an issue goes to that column. I am a little bit confused about how this works. I read lot around that but i didn't manage to do it.. Any help would be more than welcome!

1 answer

1 accepted

2 votes
Alexey Matveev Community Champion Jan 10, 2018

Hello,

Do you mean that there is a Status called Review. If so, then you have to create a custom event and then fire this event on the transiton which leads to the Review status. Then you setup the project notification scheme to whom emails must be send if this custom event fires. You can find more info here:

https://confluence.atlassian.com/jirakb/configure-a-custom-event-notification-for-a-specific-jira-workflow-transition-or-status-720831525.html

My problem that when i create an event according to the documentation, i cannot find the default email template for the event created. 

See in the screenshot the available choices for the template..Screen Shot 2018-01-10 at 12.03.41.png

Alexey Matveev Community Champion Jan 10, 2018

Choose Generic Event

I did that and i added me and one other to get notified, but again we don't get any notification. I published also the changes for my workflow!

Anything else that i should check?

Screen Shot 2018-01-10 at 13.07.58.png

Alexey Matveev Community Champion Jan 10, 2018

Could you make a screenshot of the list of the post-functions in the transaction? I would like to see how you fire the custom event.

Alexey Matveev Community Champion Jan 10, 2018

I guess, you ve done everything. It must work......

Yeap, i was thinking the same.. :)

It worked after some time.. :/

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