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Add Approver field is missing

Hi All,

 

We have added the option to add Approver when creating a ticket. But if the user has forgotten to add the approver then as an Agent we can add it manually in the portal. This option is working in another project but not in the required project. That "Add Approver" button is missing after I made some changes to Workflow. How to add that Add approver (screenshot is attached below) button?P1.PNGP2.PNGP3.PNG

2 answers

1 accepted

1 vote
Answer accepted

 I found the solution for this issue.

 

I have to add the Approver field to the appropriate screen (Eg: Jira Service Desk: Change View/Edit Screen), 

 

P3.PNG

Thank you for sharing the resolution, @Pavan MK.

I'm glad it's working again!

If there is anything else we can do to help, please let us know.

0 votes

Hello @Pavan MK,

Welcome to Atlassian Community!

Since it happened after editing the workflow, it’s necessary to check if the approval is enabled there. 

Please, go to the workflow and add approval on the desired status:

Team-managed project:

Screen Shot 2021-04-29 at 11.14.53.png

Company-managed project:

Screen Shot 2021-04-29 at 11.16.58.png

 

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Hi, yes Add approver is enabled.

 

P3.PNG

Like Angélica Luz likes this

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