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Need your help.
Work Log tab nor Activity tab showing the Time Spent logged by a user.
Work log tab showing :- No work has yet been logged on this issue. while in Issue it's showing logged = 3w 6h 30m and Include sub-tasks is unchecked. Kindly suggest how can i check this logged work.
have you already gone through the troubleshooting article for this effect?
Did it help? Please update us with any progress.
Hi @Daniel Ebers I have performed all the troubleshotting steps , tried to logging in as other user who enter work log. SQL query i hadn't tried as we dont have access to Database.
We have script runner plugin , tried to run PostgreSQL query in Local Database Connection but getting attached error.
That's quite strange - two ideas that I have left in mind.
1.) could you probably talk to the sysadmin/database admin to check directly in the database (without ScriptRunner)?
2.) in case you have a valid subscription for support this is something you could also Atlassian Support know about
Hello @Vikrant Yadav
Are you using Tempo? Are you sure it's work logged or it might be work estimated or remaining.
Do you see this in your report? Has there ever been work logged but deleted on this issue?
You can try checking your history.
Here is a detailed guide how to generate time spent reports in projects
What you can try to fix your problem is re-index your project, do a background re-indexing
Go to project (in your case project where this issue is located) -settings - re-index project from the left side menu.
Hi @Richard Appleton No I am still not able to find root cause of my posted issue, this is for a single issue only, we cloned that issue and delete the original one.
In your case, Kindly Time Tracking is enabled or not ?