Activity > Work Log tab not showing Time Spent logged by user

[Vikrant Yadav]

Hi Guys,

Need your help. 

Work Log tab nor Activity tab showing the Time Spent logged by a user. 

Work log tab showing :- No work has yet been logged on this issue. while in Issue it's showing logged = 3w 6h 30m and Include sub-tasks is unchecked. Kindly suggest how  can i check this logged work.

Thanks

[Daniel Ebers]

Hi @Vikrant Yadav

have you already gone through the troubleshooting article for this effect?

• Work Log tab is empty or doesn't display all information
  https://confluence.atlassian.com/jirakb/work-log-tab-is-empty-or-doesn-t-display-all-information-732529728.html

Did it help? Please update us with any progress.

Regards,
Daniel

[Vikrant Yadav]

Hi @Daniel Ebers  I have performed all the troubleshotting steps , tried to logging in as other user who enter work log. SQL query i hadn't tried as we dont have access to Database. 

We have script runner plugin , tried to run PostgreSQL query in Local Database Connection but getting attached error.

[Daniel Ebers]

That's quite strange - two ideas that I have left in mind.
1.) could you probably talk to the sysadmin/database admin to check directly in the database (without ScriptRunner)?
2.) in case you have a valid subscription for support this is something you could also Atlassian Support know about

[Vikrant Yadav]

Hi @Daniel Ebers  Thanks for your response. Let me check with DBA team for this. 

[Olga Videc]

Hello @Vikrant Yadav 

Are you using Tempo? Are you sure it's work logged or it might be work estimated or remaining.

Do you see this in your report?  Has there ever been work logged but deleted on this issue?

BR, Olga

[Vikrant Yadav]

Hey @Olga Videc  Not using tempo.

Yes, i am 100% sure Time is logged but not sure why it not showing in Activity. How to check issue deleted or not ? and in which report i need to check ?

[Olga Videc]

You can try checking your history.

Here is a detailed guide how to generate time spent reports in projects

https://confluence.atlassian.com/jiracoreserver073/reporting-861257295.html

What you can try to fix your problem is re-index your project, do a background re-indexing

Go to project (in your case project where this issue is located) -settings - re-index project from the left side menu.

BR, Olga

[Vikrant Yadav]

Hi @Olga Videc I have checked histroy, nothing is showing related to Time Spent. Tried project re-indexing still showing logged = 3w 6h 30m.  But it's not logged. Can i edit this ?

Thanks

[Richard Appleton]

Hi @Vikrant Yadav did you ever get to the bottom of this, all of our worklogs time has disappeared for all issues in all projects and we have no idea why, no settings changed or anything we know of. 

Any help would be much appreciated, thank you. 

[Vikrant Yadav]

Hi @Richard Appleton No I am still not able to find root cause of my posted issue, this is for a single issue only, we cloned that issue and delete the original one. 

In your case, Kindly Time Tracking is enabled or not ? 

https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html

[Richard Appleton]

Hi @Vikrant Yadav thanks for coming back to me, yes time tracking is enabled and I managed to get to the route cause - the time tracking provider was set to Temp Timesheets, so I changed to JIRA provided time tracking and hey presto it fixed it. 

[Vikrant Yadav]

Great 😊