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Account Id using the Rest api

I have seen a couple of posts, but am not getting a good answer to how I can find the accountId of the user. I know the user email address, so what I have been doing is following this link below:

I type in the email address as both the username and key and I get this back:

I even tried with the display name

[    {        "username""",        "accountId""unknown"    }]

Why am I getting an unknown? 


2 answers

6 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2020

Hello Chan,

Thank you for reaching out to Atlassian Community!

Testing using the details you provided, to be honest, I couldn't make the "Get account IDs" work, but the good thing is that there are two other options to get the account id.

The first option is to use the "Group and user picker" API that will return the information about the user using their email address.

curl --request GET \
--url '' \
--user '' \
--header 'Accept: application/json'

The second option is to use REST API call below directly in the browser:

Please, give it a try and let us know how it goes.


Wow... Thanks a lot Angélica. This is amazing.....worked like a charm!

Like Angélica Luz likes this

Thanks a lot, it works for me!!

Like # people like this

Great! Thanks Angélica. The documentation does not elaborate what the end point expects as query params. Was trying JQL for the whole time without result. Thanks again :)

Like Angélica Luz likes this

Does a similar solution exist for Confluence? I am attempting to use the /wiki/rest/api/user/bulk/migration endpoint to return accountIds from usernames, but I only get the same usernames returned to me that I passed in, with no accountIds.

Thanks Angélica!!!. You saved a lot of time. I was also stuck with the JQL which wasted a lot of time. This worked like a charm.


Thanks again!

Like Angélica Luz likes this

Hi Angelica! what should I do if I have like 100 users i need accountid of? ii cant just go one by one right?

0 votes
Amir Katz (Outseer)
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 08, 2022

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