Accessing a Jira URI, but fails to open the URL with error message indicated Hash code 4QLEBN

[Ping Zhou]

I would like to get your help and guide me how to fix the issue and access the below URL. look forward to your help, thanks.

A Jira account was done, access a Jira URI as below, 

https://gm-sdv.atlassian.net/jira/software/c/projects/GVT/components

but the error alert information was stated that ‘something went wrong on our end, Hash 4QLEBN -  Trace 7b51ee070c7a40ecb9b93becd61def7d’ 

[Prachi Bolar]

hello Ping,

Welcome to community :) 

We dont see any issues reported yet with unable to load the components tabs

• Make sure that you are running the latest browser version, which is compatible with the cloud environment.

• Clear the browser cache so that old information is cleared. For example, in Google Chrome.

• Run the browser in incognito mode to see if this is affected by stored information on the browser.

• Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.

• Try on a different machine/environment so we can discard possible different configurations.

If issue still persists please reach https://support.atlassian.com/contact/

Thank You,

Prachi

[Ping Zhou]

Hi Prachi, thanks for your feedback. I tried item1~3, seems it doesn't work. I will try to reach the atlassian support as you mentioned

[Trudy Claspill]

Hello @Ping Zhou 

Welcome to the Atlassian community.

As stated in the message you will need to contact Atlassian support.

https://support atlassian.com/support/#/

The code provided needs to be provided to Atlassian support. The code is added to log files to help support find the log entries from the time when the problem occurred