Access to Jira from third party applications



We have created a bridge for Service Now JIRA integration, but when the service now team tries to access JIRA production system from their end, they get an error "Unknown host" and are not able to trigger updates in JIRA with rest APIs. 

Is there a firewall which protects 3rd party applications to access JIRA ? how to disable it?


1 answer

1 accepted

0 votes
Accepted answer

Not in the application - it's your network that is not resolving the host name, or blocking it.

Hence our network team needs to disable the firewall or enable entry of Service Now production into JIRA production so as to allow "update" of JIRA tickets via Rest API?

Please confirm Nic

"unknown host" usually means your DNS is not resolving it, rather than it being firewalled off.

But yes, your network team needs to fix it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,322 views 5 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you