Access denied errors in mysql install for jira on debian linux

Followed these instructions including the troubleshooting at bottom of page.

I tested the connection on the jira db setup form - was OK. Finished the setup and got a stackdump and this error:

com.opensymphony.module.propertyset.PropertyImplementationException: SQL Exception while executing the following:SELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype FROM propertyentry WHERE ENTITY_NAME=? AND ENTITY_ID=? (SELECT command denied to user 'jirauser'@'srdevwebd2.srphc.local' for table 'propertyentry')

Now when I browse jira at http://srdevwebd2.srphc.local:8080/ I get that error and the url shows:


On the server I cannot run this command:

pauld@srdevwebd2:~$ mysql -p -u jiradbuser -h jiradb
Enter password:
ERROR 1045 (28000): Access denied for user 'jiradbuser'@'localhost' (using password: YES)

Although this works:

pauld@srdevwebd2:~$ mysql \--user=jirauser \--password=mypassword \--database=jiradb
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 152
Server version: 5.1.66-0+squeeze1 (Debian)

Copyright (c) 2000, 2012, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

4 answers

1 accepted

1 vote

You are trying three different connection settings, but only one of them is working.

Jira is trying to use 'jirauser'@'srdevwebd2.srphc.local'

Your first manual attempt is using 'jiradbuser'@'localhost'

Your second manual attempt is using (effectively) 'jirauser'@'localhost'

It looks to me like you've only granted access to the third one, so try granting access to the one you actually want to use. Remember "localhost" is not quite the same as "this computer via a name", even when you're on the same machine.

Perhaps JIRA has problems with special characters. Try it again with a smaller password like 'abc123'.

Tried everything and your answer was correct. I had an @ symbol in the password which was causing the problem listed here. Thank you!

Thanks from me, too. In my case a slash character ('/') turned out to be the problem.

Jira mysql install complete, problem was what Nic suggested:


jiradb.* TO 'jirauser'@'localhost' IDENTIFIED BY 'mypassword';
I needed to replace 'localhost' with the server name.
Thanks Nic :)

This is sorted now, thanks for the answers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

798 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you