Able to view one transition but not another even though transition conditions are the same for both

[Pia Roychaudhuri]

I have a transition Assign Engg to move from Solutioned to In Progress status which enables the user to also edit the Engg assignee custom field via a special screen in Jira which only users in a specific role group can execute

I reused the same transition to move status from In Progress to In Progress so they can update the Engg Assignee custom field. 

Issue:

We cannot see the transition as an option when moving status from In Progress to In Progress

We can only see the transition when moving from Solutioned to In progress

How do i resolve this?

[Pia Roychaudhuri · Accepted solution]

hi all

From what I have seen, you can reuse a transition within same workflow as long as it goes to the same end state

However, if you reuse the transition to move within the same end state i.e. as a loop, it does not show up as a transition, but as an action on the same end state

Hope above helps for anyone trying to accomplish the same 

[Ash Yadav]

Hi @Pia Roychaudhuri 

Do you have any conditions or validators on the "Assign Eng" transition? I'd start there personally. 

If you could post a screenshot of the transition conditions and validators that would be helpful and if possible the full workflow. Feel free to blur out any details. 

KR, 

Ash

[Pia Roychaudhuri]

It's the same transition being reused but I cross checked and the conditions are the same

I am not using any validators, only condition is that the user needs to be part of Group called Developers

[Nicolas Grossi]

@Pia Roychaudhuri Welcome! Are you sure that the transition is enabled on that issue type ?

Transition can be restricted depending on the workflows and issue types. Please review them as you also copied the transition as you mentioned. 

Nicolas

[Pia Roychaudhuri]

It's in the same issue type and workflow that the transition is being re-used

[Nicolas Grossi]

@Pia Roychaudhuri check @Ash Yadav recommendations too, please

[Pia Roychaudhuri]

It's the same transition being reused but I cross checked and the conditions are the same

I am not using any validators, only condition is that the user needs to be part of Group called Developers :(

[Nicolas Grossi]

@Pia Roychaudhuri Are you sure that the change is active on the workflow ?

Nicolas

[Pia Roychaudhuri]

hi all

Thank you for helping me troubleshoot

From what I have seen, you can reuse a transition within same workflow as long as it goes to the same end state

However, if you reuse the transition to move within the same end state i.e. as a loop, it does not show up as a transition, but as an action on the same end state

Hope above helps for anyone trying to accomplish the same