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Ability to turn off Suggested Articles in Customer Portal?

Is anyone aware if it is possible to turn off the suggested articles from populating in the customer portal, when the customer is filling out the summary field?

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Bryan Bojorque Community Leader Dec 18, 2019

Hi @Gail_Tomlinson ,

The only I know how to do this is to completely remove the Server Desk integration with Confluence knowledge base.

Thank you very much, that is what I'm seeing as well. 

edwin_vasquez Community Leader Dec 19, 2019

Let me know if this worked for you. 

Looks like the only way to do this is turning off the knowledge base. We can just work around this. Thank you!

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