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Ability for non admins to delete attachments?

Hi! 

All of our support team need to be able to remove attachments from cards in order to replace out of date data with new data. Currently we can remove our own attachments but we can't remove others.

Do we all need to be admins in order to do this?

3 answers

1 accepted

1 vote
Answer accepted
Andrew Kendris Community Leader Apr 07, 2021

Hello @abi_anderson - it's possible to allow members of your support team to delete all attachments and this can be done by updating the permission scheme.  

Go to the permission scheme for this project and find the "Delete All Attachments" permission and then add the appropriate group to the permission.  In the Jira Systems settings, there is a Permission Helper where you can check to see the permissions for a users and then it provides insight into why it's working or not working.

 

Screen Shot 2021-04-07 at 9.23.05 AM.pngScreen Shot 2021-04-07 at 9.21.27 AM.png

Andrew Kendris Community Leader Apr 12, 2021

@abi_anderson  - just wanted to touch base and see if we were able to answer your question!

0 votes

Hello,

 

I am admin and I have the perms but I don't see any 'Delete all' option in the Attachments menu (the 3 dots expand).

What's the issue?

 

Ty,

0 votes
John M Funk Community Leader Jan 29, 2022

Hi @abi_anderson - Checking one last time to see if you are still having problems or not.

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