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1 answer
Hello @abi_anderson - it's possible to allow members of your support team to delete all attachments and this can be done by updating the permission scheme.
Go to the permission scheme for this project and find the "Delete All Attachments" permission and then add the appropriate group to the permission. In the Jira Systems settings, there is a Permission Helper where you can check to see the permissions for a users and then it provides insight into why it's working or not working.
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