ASAP! HELP! Captcha 500 Error! Jira 7.3

ASAP! HELP! Captcha  500 Error! Jira 7.3

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.jira.servlet.JiraImageCaptchaServiceImpl


1 answer

0 vote


  • Is this a constant issue or is it intermittent?
  • Are you connected to CROWD or is this internal authentication?

I would like to see more of the logs to better determine what's going on.  You should see a stack trace in the logs with a line that says Caused by and reason similar to this:

Caused by: java.lang.ArrayIndexOutOfBoundsException: 0

Please post as much of the stack trace and the caused by statements.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

758 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you