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Our Active Directory (AD) is down, and as a result all users cant login to JIRA.
Is there a workaround i can use?
Alternative, is there a config file on the server application server that have the AD configuration, so that i can switch to another AD?
I have already found the "directoryConfigurationSummary" but i am not sure this is the one.
Hi @Søren Hansen ,
usually an internal user should be used in order to do that. do you have an internal user? Did u try to use it?
As alternative you could use the following approach https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html
Hope this helps,
I have followed the guide. but the email of the local admin is not receiving and password reset email.
i have also tried running the command for the user:
update cwd_user set credential='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where user_name='XXXX';
but with no luck.