I'm going for the ACP 100 Certification! My experience is focused on JIRA Core and JIRA Software, also I got familiar with all Global Admin Settings.
Regarding JIRA Service Desk I have a basic understanding of:
- Reports and Gadgets
- Boards and Issue Types
- in general: What's Service Desk and what are common use cases?
My question is: How deep should my knowledge regarding Service Desk be? Do I have to be an Service Desk expert or is a general understanding sufficient? For example I have no idea how familiar I'd be with these topics:
- SLA Calenders
- Customer Portal
- Knowledge BAse
Learn how to use two new reports for next-gen projects in Jira Cloud: Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...
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