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ACP 100: Specific Service Desk Knowledge

Hallo everybody!

 

I'm going for the ACP 100 Certification! My experience is focused on JIRA Core and JIRA Software, also I got familiar with all Global Admin Settings.

Regarding JIRA Service Desk I have a basic understanding of:

- Reports and Gadgets

- Boards and Issue Types

- in general: What's Service Desk and what are common use cases?

 

My question is: How deep should my knowledge regarding Service Desk be? Do I have to be an Service Desk expert or is a general understanding sufficient? For example I have no idea how familiar I'd be with these topics:

- Permissions

- SLA Calenders

- Approvals

- Customer Portal

- Knowledge BAse

 

Best Hannes

1 answer

1 accepted

Hi,

JSD isn't mentioned in the Exam Topics for ACP-100

Don't worry about this, all JSD details are examined in ACP-400 

You're facing a very hard exam so prepare well and I truly recommend the Cert Prep 

Good luck! 🏆

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