A new user was created, but a password error was prompted when logging in
“Sorry, your username and password are incorrect - please try again.”
log：tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
New users need to set permissions separately? If necessary, where to set it
depending on how you created your users they receive different default groups. For example with jira servicedesk, a customer that was added to your instance does by default not belong to any groups and has therefore no permission to access anything but the customer portal.
In your case it seems, that the default groups relevant to accessing products were not given to your new user (let's call him Jim). Therefore we need to go to the Administrative Panel → Applications → Application Access and take a look at which groups can access the application, and what you defaults are. Then we can take a look at jim, and if he really doesnt have the required group, well we can give it to him 😊
Hope this was a help. Cheers,
Andrej from greenique
add the new user to one of the jira groups used to grant access to the Jira application (jira-users, jira-software,...). The user must be member of one of theses groups to get a Jira license. Check the application configuration page in the admin section of your server.
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