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Hello, Good day. Please go to project settings >> Automation, please check if there is any rule that checks for the issue due more than 3 days. Edit the rule to check the number of days from 3 to 10.
Hello, Thank you for the update. Looks like that could be the rule in question, open the rule check if there is any JQL specified like below, and change this value.
duedate >= 3d
That's awesome. On the same automation rule go to the last steps with the "Email" symbol. It will have the email text configured. If this helps, please select answer accepted.