メンションしたコメントのメール通知が届かない。

SMFL March 27, 2024

Jiraチケットで他の方にメンションして、コメントを書きました。

メンションしたコメントのメール通知が指定の人に届かない。

 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2024

Hello, Good day. Whether the specific person receive other notifications from Jira and only @ mention email is not working ?

 

 

SMFL March 31, 2024

There is a problem with only one person's account. His account can receive @ mention from other people, but other people cannot receive @ mention from his account.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2024

Thanks. Looks like this user does not have "Browse users and groups" global permission (Settings >> System >> Global Permission). Please refer : 

  1. JRACLOUD-82921
SMFL April 3, 2024

Thanks.I've confirmed "Browse users and groups". This account has permissions. If he enters @ on the ticket, the user list will appear, but others will not receive his @ messages.

SMFL April 8, 2024

@Mohanraj Thangamuthu 

Hello, would you like to ask if there is any solution to the above problem?

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 8, 2024

Hello, Good day. Please confirm that the @ mentioned user has "Browse users and groups" permission as well. Thanks

SMFL April 9, 2024

@Mohanraj Thangamuthu 

Thank you.I've confirmed that @ mentioned user also has the same permissions.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2024

Hello, Please check with the user for following setting.

https://xxxxxxxx.atlassian.net/jira/settings/personal/notifications

Screenshot 2024-04-10 at 9.13.35 AM.png

SMFL April 14, 2024

@Mohanraj Thangamuthu 

Thanks for the answer. It may be because the version of jira is too old and cannot display this screen. The version of Jira is v8.2.0.

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