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переоткрыть закрытый запрос

Добрый день. Подскажите пожалуйста, как в Jira sd переоткрыть закрытый запрос , чтоб исправить резолюцию? 

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 24, 2023


Являетесь ли вы агентом проекта Service Desk или заказчиком?

Для агента возможность повторно открыть запрос зависит от рабочего процесса, используемого для этого запроса. Рабочий процесс может не разрешать повторное открытие закрытого запроса или может ограничивать круг лиц, которым разрешено повторно открывать закрытый запрос.



Are you a Service Desk project agent or a customer?

For an agent, the ability to reopen a request depends on the workflow used for that request. The workflow may not allow a closed request to be reopened, or it may restrict who is allowed to reopen a closed request.

reopen closed request

Good afternoon. Can you please tell me how to reopen a closed request in Jira sd to fix the resolution?


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