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Привет,
Являетесь ли вы агентом проекта Service Desk или заказчиком?
Для агента возможность повторно открыть запрос зависит от рабочего процесса, используемого для этого запроса. Рабочий процесс может не разрешать повторное открытие закрытого запроса или может ограничивать круг лиц, которым разрешено повторно открывать закрытый запрос.
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Hello,
Are you a Service Desk project agent or a customer?
For an agent, the ability to reopen a request depends on the workflow used for that request. The workflow may not allow a closed request to be reopened, or it may restrict who is allowed to reopen a closed request.
reopen closed request
Good afternoon. Can you please tell me how to reopen a closed request in Jira sd to fix the resolution?
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