You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We are a service provider offering IT services for many customers (B2B). For the customers we offer both individual solutions and product-based solutions that we develop ourselves.
Each product is organized in a "JIRA software" project. These Scrum teams have no customer contact.
For the services we provide to our customers, we implement "JIRA service management" on premise - for incidents, service requests and changes.
Unfortunately, we do not have the ability to have every issue implemented 100% by a cross-functional team. We are now faced with the challenge
There are also requests, for example larger customer projects, that need to be distributed across different teams or skill groups.
What solutions does "JIRA Service Management" in conjunction with "Jira software" offer here? Are there any best practices?