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You create a ticket and it doesn't appear on your board and you want to know why or what steps you need to do to 'make it so'. This happens constantly in every agile tool and it is maddening!!!
The problem is that this is a sizable percentage of the customers. What would be extremely helpful is something like a link `Why can't I find this on my board?` that pops up with exactly what needs to be changed.
You can't do it in Jira, beyond showing the users the JQL behind the board. There could be one or many reasons an issue is not there and it could be because it's not included or excluded.
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