Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why does every agile tool miss this one critical feature?

Deleted user Aug 10, 2018

You create a ticket and it doesn't appear on your board and you want to know why or what steps you need to do to 'make it so'. This happens constantly in every agile tool and it is maddening!!!


In all the Agile tools I've used (I'm not going to claim that is a big number), yes, that happens.  But I only see it when people have over-engineered their system and not taken account of what people do in real life. 

In Jira terms, it happens mostly because someone has tried to be clever with the workflow or board filter. Usually with Scrum boards.

For example:

"We'll ignore issues that are set like that for now" - not necessarily a bad thing, there's a good argument for "it doesn't go on the scrum board if the story points are zero" in places.  But when I saw that, they'd also removed story points from the "create" screen because developers are supposed to add them, not users.  Even when they put them back, they forgot to put a message for "this won't appear on scrum boards until there are SPs on it".  And they didn't bother to set up any form of "hey, these issues don't have SPs, please do something about it" reporting.

"We don't need that status on the board".  Well, yes, you do, if you want the board to work properly.  And yes, even the "cancelled" ones.

Deleted user Aug 13, 2018

The problem is that this is a sizable percentage of the customers. What would be extremely helpful is something like a link `Why can't I find this on my board?` that pops up with exactly what needs to be changed.

You can't do it in Jira, beyond showing the users the JQL behind the board.  There could be one or many reasons an issue is not there and it could be because it's not included or excluded.


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you