Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Tracking third party bugs

We ingest data from many sources and vendors. One of the issues we are currently trying to resolve is how to handle these types of issues. We don't want to create "Bug" tickets, as there is nothing for us to do, i.e. we don't want developers working on these issues.

We also want to be able to differentiate them from internal issues and be able to associate them with the the vendor/source/client, so that when we have discussions with them, we can easily generate a report with all of the open issues.

What we're doing now, is that we created a new issue type called "External Issue". This allows it to be easily filtered from our boards, but allows us to link other tickets, both our service desk, and our development bug tickets to them so we can see how they affect our systems. i.e. does an issue with a 3rd party vendor result in 1 customer issue or 30 customer issues.

How do other's handle this use case? We considered a separate project for all of our external issues, but that seemed overkill. Though the benefit would be that the issues could be shared across multiple projects.



Hi May be you can create a Task Management Project ,

add the all issues raised by third part users here. if you need to link these to Dev project , you can link explicitly from second project.

We treat outside bugs similarly to internal ones. We just have a status of "with Vendor" while they are fixing it. But the fixes still need to go through the rest of our internal process of Testing, deployment and verification.


Log in or Sign up to comment