Looking to speak with someone who uses Jira in HR Shared Services

[dlip]

Hello Everyone, 

I am looking to speak with professionals who use Jira in HR Shared Services Environment. I would love to share ideas about the set up, workflow, components and metrics etc. 

I would like to learn about your current SLA and metrics that help to drive the quality of the service. 

How do you assign the work? Or do you have an automatic set up? 

How are the queries submitted? Via email or help center? 

Do you allow the requester to select a different type service component? 

Thank you all for your input!

Dominika.