You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I am looking to speak with professionals who use Jira in HR Shared Services Environment. I would love to share ideas about the set up, workflow, components and metrics etc.
I would like to learn about your current SLA and metrics that help to drive the quality of the service.
How do you assign the work? Or do you have an automatic set up?
How are the queries submitted? Via email or help center?
Do you allow the requester to select a different type service component?
Thank you all for your input!