Email Alerts when certain users do anything in JIRA?

I'm a manager, and I want to receive and email when anyone on my team (members of a certain JIRA group) do anything. IE: Comment on a ticket, get assigned a ticket, move a ticket.

 

Is this possible? I added myself to the default notification scheme, but I'm just getting alerts when ANYONE does anything (I want alerts for the subsection of the 5-10 people, and only when they are the one doing something on the ticket).

3 comments

Seems like a lot of information to get in email.   Would a more practical approach be monitoring a dashboard?

Unfortunately dashboards are not what I'm after - the preference is to be able to get an email for each thing. (Like the ones we get when we're watching - but without watching and just getting the emails for those relevant people.

You can add yourself as a component lead on a component and then ask those users to add tat perticular component on the interested issues. Then modify the notification scheme to send email notifivation to component lead on all those events you mentioned. So as component lead you will receive notification on those events like issue moved, assigned, closed, edited etc.

I guess the only problem with that it requires you to add the component onto each ticket you want to track, correct?

Suhas Patil Community Champion Sep 13, 2017

Yes, that's correct.

Suhas Patil Community Champion Sep 13, 2017

They can add the component while creating an issue itself. They need to get themselves used to that process

Thanks for the info! we already use components, and this would still give me alerts whenever anything happened on the ticket. 

 

I just want to be aware of things they are doing (not necessarily everything happening on every ticket) - so if the ticket moves to another team, I wouldn't want to be notified of this any longer.

Comment

Log in or Join to comment
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot