The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
I got a Question on how to best achieve this goal. We want to direct all Customer Communication from Mail to Jira Service Desk for better trackability & comprehensibly.
We also want to do the Time Tracking within service Desk + Jira Software.
We maintain our customer data in our Billing Software - so it's cruical that we can assign Service Desk Tickets (and maybe Jira Software Tickets) to our Customers ... otherwise we can't link expenses to our customers ...
Already searched quite a long time for a Solution on how to best link Tickets to our Customer Database - but didn't find a proper Solution so long ... (at least no Solution where we don't have to maintain Customer Data double ... once within Billing and once within Jira)
I hope someone here can point me in the right Direction on how to best achieve this Goal ...
Thank you, bye from Austria
Andreas Schnederle-Wagner
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events