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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I’m Nikhil, a Product Manager in the Jira Cloud team. I’d like to share upcoming changes to username mentions in wiki markup in Jira Cloud.
Username mentions in wiki markup text, for example [~nkulkarni], will no longer work in Jira Cloud products.
Why is Atlassian doing this?
Atlassian is making a number of changes to our products and APIs in order to improve user privacy in accordance with the European General Data Protection Regulation (GDPR). We had previously announced that we are moving away from usernames in Atlassian Cloud products and recently announced removing user name support completely from Jira Cloud webhooks and Jira Cloud REST APIs. The current changes are in line with our username removal plans.
What do I need to do?
If you have any bots or APIs that write wiki markups with username mentions, we recommend updating them to use account ID mentions (e.g. use [~accountid:account-id-string] instead of [~nkulkarni]. You can refer to our API documentation for more details.
When you want to mention your team members while typing a comment or using any other field with wiki markup, simply use the user picker instead.
When will this happen?
These changes will start rolling out February 10, 2020 onwards and we expect to complete this over the next few weeks.
Thanks, and let me know if you have any questions regarding this update,
Senior Product Manager, Jira Cloud Platform