It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to start Jira with "The database setup is not supporting utf8mb4" error

Unable to start Jira with "The database setup is not supporting utf8mb4" error.

This Knowledge Base article was written specifically for the Atlassian Server platform.

Problem

The following error message was displayed when start-up Jira Server.

Database: We've found an error in MySQL supported version!

The database setup is not supporting utf8mb4
See our documentation for more information on setting up MySQL 5.7.
 Screen Shot 2019-10-15 at 11.54.50.png

Cause

Since utf8mb4 officially supported from JIRA 8.x and MySQL version 5.7

When user select Database Type MySQL 5.7+ in setup wizard, dbconfig.xml automatically set database type to mysql57.

 

Screen Shot 2019-10-15 at 11.04.24.png

 

This dbconfig.xml configuration let Jira expect to use utf8mb4 Collation and Character.

<database-type>mysql57</database-type>

 

Resolution

Always backup your data before performing any modifications to the database.

Use utf8mb4

Please follow below link and update Database collation, character and my.cnf .

Use utf8

  • Change database-type mysql57 to mysql in dbconfig.xml

<database-type>mysql</database-type>

Please follow below link and update Database collation, character and my.cnf .

0 comments

Comment

Log in or Sign up to comment
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

589 views 6 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you