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Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community,

My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in lets you organize your Jira issues from Outlook and is available today on AppSource. Let us know what you think!

Install Jira Cloud for Outlook.

Context and action right at your fingertips

Email is great. However the information in emails is often outdated, and going through your emails to triage the important things requires a fair amount of back and forth between your inbox and each app. This add-in solves this problem for Jira by letting you manage your Jira issues from Outlook.

At a glance, here’s what you can do with this add-in:

  • View the current status of Jira issues mentioned in an email

  • View rich, up to date information about a Jira issue

  • (Work in progress!) Update a Jira issue from your inbox: transition, assign and comment

  • Create a new Jira issue from an email so the full context is readily available when starting work on a task


Issue detail.pngCreate.png

Questions? We have answers!

How do I install this?

Using the Jira Cloud for Outlook add-in is simple and does not require help from a Jira administrator.

Which Atlassian product versions do I need?

The extension works with Jira Cloud (Jira Core, Jira Service Desk and Jira Software).

If you are looking for a solution that works with Jira Server or Data Center, there are great options built by our partners available in the Atlassian Marketplace.

I have an issue, how can I get help?

Please submit an issue on our public issue tracker, we’re here to help.

I've got suggestions or questions, can I give you feedback?

Yes, please! We have plans for new features, but we'd love to hear how we can make this better for you. You can send us feedback directly from Outlook:


If you tick the "May we contact you to follow up on your feedback?" box we might reach out to better understand your needs.

I've tried it and I love it!

Nice! The team would love to hear that their hard work has paid off: if you could drop us a comment in the feedback form we'd really appreciate it, that's what keeps us going! If you would like to give us a little quote we could use when we announce the feature more widely we'd be eternally grateful.



Will this be available for Jira Server?

Maxym Yokha Atlassian Team May 20, 2019

Hi @Abdullah Bamuhrez, thanks for your interest.

We’ll look at adding Server support based on how popular this add-on becomes in Cloud, interest from Server customers, as well as technical feasibility.

If you are looking for a solution that works with Jira Server or Data Center today, there are great options built by our partners available in the Atlassian Marketplace.

Hi @Maxym Yokha ,

Are there a public Jira ticket available where customers can vote and follow ticket for interest in the Server/DataCenter support?
Many server/DataCenter customers does not use Jira Cloud, and it would be great to be able to direct them to a ticket to vote on.

A official integration made by Atlassian for Outlook integration is a very attractive solution from my point of view - even though other options are available from other developers.
I'll be crossing my fingers and waiting for a official integration for Jira Servers/DataCenters.

Any plans for it to work with the Outlook program within Office?

Maxym Yokha Atlassian Team May 23, 2019

Hi, @Knut Arne Ristebråten for your convenience I've created a ticket for the feature on our public issue tracker. You can vote for it so that it might be implemented after gathering a decent interest.

Maxym Yokha Atlassian Team May 23, 2019

@Brett Wyrick I'm not quite sure I understand the question.

If you're questioning Jira Cloud for Outlook support by desktop clients then I can say that it works on all desktop platforms since Office 2016, otherwise please clarify the question.

I came here to search for a different question and saw this post. Coincidently, I had found out this Outlook Add-in just this morning and it's absolutely brilliant! I've shared with the whole team and its definitely going to save hours of the team's work every day. Many thanks! 

That would be so nice for Jira Server!

Very useful and great add-in!

Still room for improvement, though. ;)

1) Images are lost when using the "Send to Issue" feature!
2) When using the "Create Issue" feature the reporter is set to the uploader, but it should be the sender of the mail
3) When using the Create Issue feature no Request Type is assigned. You have to do that manually or the customer won't be able to access the ticket or receive comments
4) When using the "Send to Issue" feature it should be possible to search for tickets by summary. Currnently the values in the dropdown box are left aligned though and most of the summary is cut off. Like this assignment to existing ticket is only possible if you know the task number.

Hi @Dominik Meier !

  1. We've created an internal bug for lost images while sending to issue.
  2. We will consider this as a feature request.
  3. It seems like you're talking about Service Desk kind of tickets here. We're starting to add Jira Service Desk support to our app and we've added this one to our backlog already.
  4. Search to issue searches by all text fields in the issue so it should search by summary as well.
  5. The last one seems to be a bug so we're about to fix that.

Thanks a lot for your feedback on the app! If you find any bugs or have a feature request I suggest submitting a ticket on a public issue tracker.


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