I recently got a request from my manager: “Can we have tickets created automatically for our processes (new access, termination and access update), and can those tickets be assigned automatically to the tech person in charge of a specific server or application?”
In case others here in the Community have been faced with a similar question, I wanted to share the results of my research and eventual resolution!
The following steps can be done in either a software or JSD project:
Create-on-Transition plugin - Bob Swift (Required)
Add components to your project (MySQL, JIRA, Crowd, AWS, etc.)
Each component should have a component lead
Make Components field required on your create screen
Statuses and Transitions on your workflow don't have to match mine
We have "Under Review" Status because Access Request can be approved by a Manager only to avoid duplicates, which happened many times.
Below is my workflow:
The post-Function was added in my case under "Approve" Transition. Below is the configuration:
Once components selected and parent ticket created, once a Manager approves the parent ticket. Subtasks get created and assigned automatically to the component lead.
If you have any questions or feedback, feel free to leave them in the comments!
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