As this feature will probably remain, given all our messages here remains without answer, the solution I now use is rules on my email box where i automatically delete jira emails which contains specific words such as the move of a ticket from one specific status to another one. I know this is far from ideal, but it might help some of you.
(Alas, this is not optimal for the planet either, considering the pollution induced by each email)
However, for us, the issue lies more in the content (subject and body) of the email than in the trigger for sending it. Thatâs why we use JETI, which provides the possibility to create custom templates.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
More articulated thoughts here, but, does feel like another one of those times when Atlassian decides to move heaven and earth to resolve one snippet of uncontextualized feedback without understanding the product, how it's used, or the ramifications of their "fix".
Whoever is wishing on a monkey paw for Jira improvements, again, I do very much appreciate the sentiments but please stop. Team-managed projects was bad enough.
My PM team and I are getting spammed with every update to the ticket, even though we are just the reporters of the issue. We still want to be able to follow updates on issues we're "following", but not the remaining subtasks and internal changes from the support team members. Please reinstate the option to define notifications based on "Reporter" and "Watching". Thank you.
Removing an end userâs ability to determine what issues and notifications are relevant to them is not a step forward.
Please reinstate the options to turn off notifications when youâre the reporter as thereâs several common use cases where the one reporting issues doesnât need to be notified (noting some org admins will only maintain a single notification scheme as company policy).
Atlassian Team members are employees working across the company in a wide variety of roles.
June 6, 2024 edited
Hey folks,
First of all, we apologise for the inconveniences caused by this change and for not addressing your comments sooner - your feedback is always valuable to us and we strive to be better at closing the feedback loops.
We are working to bring back some of the controls used to define notifications based on your relationship to the issue, however I'd like to better understand your use cases of why you would need to turn off notifications for when you're a "watcher" or the "current assignee" of an issue.
Please let me know in the comments, or alternatively send me an email at ezheng@atlassian.com.
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2024 edited
Thanks for your patience everyone. We have just brought back end-user controls to turn email notifications on/off for when you're the assignee or reporter of an issue. You can find these changes in your Jira Notifications settings page.
Have you reviewed your notification settings? Have you alerted your Jira Admins that you are not receiving notifications? If they are unable to diagnose the root cause then they can raise a support case with Atlassian directly to see if your individual email has been black listed.
34 comments