Is it just me, or are there a bunch of skipped ressources because of CORS errors on the new transition exp ? looks like cloudfront.net and atlassian.net are missing there...
The note here "Support for Asset field: The old transition screens will continue until the Asset field is supported on the new transition screens" seems to be at odds with the note in https://jira.atlassian.com/browse/JRACLOUD-78919 which says the following:
We’re slowly moving users from the old experience to the new experience to ensure one experience for all of you.
We use Assets fields in many transition screens, how are you preventing our users from being transitioned to the new experience so that our processes are not broken?
Changes #2 and #7 contradict each other - now that I have to remember to change the comment type, or worse, edit or delete and recreate the comment so it is visible, how on earth is that faster?
And despite what it says in this article, this change was enabled for all agents in our site by default.
it's not ideal that "Internal comment" is the default for service management projects. As a result, when we close our tickets, the user doesn't receive a public comment - It should be possible to change it to external
I do not understand the modern days programmers, I really trying to, but I cannot. It is obvious that bunch of people want "Add Internal Notes" to be the default option while another bunch of people want "Reply to Customer" be the default option. Isn't this obvious that you just have to add a configuration parameter so people can pick what they need to be the default option? Is that really the "best" solution programmer can do today, just "hardcode" the default option from one to another and then marketing (or whoever it is) waists time explaining to end customer that this is "better for you". Give the user a choice, what is the big deal here? Your software very sophisticated already, it is obvious you have a great team of programmers, and they can do anything to make the solution better. Can someone tell them please that allowing a choice to a user how to configure defaults is the best choice for ... users!!!
"Thanks" (not really) to this change, we have to restructure the support team process and re-release a new rev of number of documents, so just they "do not forget" to click "Reply to Customer" option, so that customer can actually see the reply.
Please, thinking of customers, add the configuration to select the default for this one, so this issue can rest in peace forever?
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