New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team. 

I have some exciting Cloud updates from #AtlassianSummit that I wanted to share.

We want everyone in your organization to be able to use Atlassian Cloud products, so we made some improvements to the number of users we can support, product performance, and security and privacy.

First of all, we increased the user limit for Jira and Confluence Cloud family products. This includes: 

  • Jira Software
  • Jira Service Desk
  • Jira Core
  • Portfolio for Jira
  • Confluence
  • Questions for Confluence
  • Team Calendar for Confluence
  • Training for Jira

We are offering early access to this new limit, so that any customer can go and add up to 5k users to their Jira and Confluence Cloud products today. 

But productivity isn’t just about user count, it is also about performance. We increased the Jira Cloud performance index by 25%, and the Confluence Cloud performance index by 20%. We are also adding more data centers around the globe in order to support faster performance. 

In terms of security and privacy, we have finished the foundational work to make our products and practices compliant with GDPR. We also have some exciting new certifications including ISO certifications for Jira and Confluence and SOC 2 Type II for Jira, Confluence, and Bitbucket. Over the next year, we will work to expand certifications to the rest of our products.

And don't forget! Atlassian Access is now available to help with your user management and security needs. 


Hi Lauren,


This is great news! I just wanted to ask if Atlassian is planning to continue to support more and more users per instance. And what kind of milestones/targets do they have for the near future?

Hey @Jorge Aguilar! Yes, we are continuing to work towards supporting more and more users. We don't have any timelines to share right now, but I'll be sure to share once we do! 

Is there any way to ensure growth? If I for example must be sure to have a limit around 7.500 or 10.000 users by Q3 next year for example? Or is there a way to contact you for a special setup for that limit?


Log in or Sign up to comment
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

125 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you