Jira now offers smart replies in issues

[#1]

Acknowledging work or starting a conversation in Jira has just become faster and easier.

Say hello to smart replies!

With the touch of a button, you can add a comment to an issue and instantly save it, or use it as a starting point to type more details before saving:

Work smarter, not harder

Jira’s real superpower lies in collaboration. By encouraging your team to respond to work and comment on issues faster and more often, smart replies can help your team embrace Jira’s unlimited power of accelerated collaboration.

After being positively received by a group of customers, this feature has just been rolled out to everyone. We will continue to polish it, and improve the experience.

What smart replies would help you respond to issues faster? Let us know in the comments below.

Disabling smart replies

If you don’t want to use a smart reply, simply start typing in an issue’s comment box, and the smart replies will disappear.

To hide the feature from your view, go to Settings (in the top menu) > Personal Jira settings > General, and disable the smart replies toggle within the Jira labs section.

Or to disable the feature entirely (affecting everyone in your Jira instance), contact Atlassian Support.

[Bill Sheboy]

Hi @Hannah McKenzie 

How may customers on a free license level disable this feature for their entire site when they cannot submit a support ticket to Atlassian?  I noticed community posts about this potential need as soon as the experimental version of the smart reply comments started appearing a few weeks ago.

Kind regards,
Bill

[Hannah McKenzie]

Hi @Bill Sheboy, I'd suggest hiding it for each person's individual view in the case of a Free instance. 

 Ask each of your 10 users to:

1. Go to Settings (top menu).

2. Select Personal Jira settings.

3. Make sure you’re in the General section.

4. Disable the smart replies toggle within the Jira labs section.

Please reach out if you experience any problems, or have any questions.

[Yatish Madhav]

Thanks @Hannah McKenzie - this is awesome. I know canned responses is available on JSM projects. But it would be awesome to add some more configuration to this specifically like:

• adding custom smart replies as admin or as end users
• ability to enable or disable site/org wide
• adding gifs as smart replies

Thanks for this, again

[Andreas Kemper]

@Yatish Madhav 
You are absolutely right.
The pre-defined responses do not work for us. 
As long as it is not possible to edit these responses we'd like to have the chance to disable this feature org wide. 

[tristan_cruickshanks]

Personally, my opinion of these "Smart" replies is that they encourage pointless updates that provide no real benefit to the actual status/progress of the work.  The addition of the "This is blocked" is especially concerning as it does not automatically  'flag' the issue for attention, combine this with "Need Help" and "Can you Clarify" are useless without further context and tagging appropriate people.  I regard these 'Smart' replies as 'Helpers' rather than providing a quick total reply.  I was surprised to see we had no option to opt out of this update, at least that is what I was told.  I have to educate squads now not to solely use the "This is Blocked" option now, as it misses existing filters on boards and dashboards, unless they also flag the issue and provide more context (in other words continue with existing method combined with this), otherwise it may be missed. 

[tristan_cruickshanks]

^ To Add further we could set up an automation when comment contains exact 'Smart' reply text then add a Flag to the issue ... but it might be a bit hit and miss

[tristan_cruickshanks]

https://community.atlassian.com/t5/Jira-articles/Jira-now-offers-smart-replies-in-issues/bc-p/2821039#M15684  -- Hi @Hannah McKenzie  this is not a good solution when you have many users with various Jira knowledge..  A admin (org wide) option would be far more effective.

[Rick Westbrock]

How many customers were asking for this feature? The canned replies in the example image are all no more than 3-4 words so how much time will it really save anyone, especially if they have to click to horizontally scroll to see all the options?

[Hannah McKenzie]

Hi @Yatish Madhav @Andreas Kemper, we are currently building the capability for admins to disable this feature for their instance. In the meantime, it is still possible to disable this feature for your instance by contacting Atlassian Support.

The concept of custom smart replies is a great suggestion, which may get added to our roadmap for future iterations of this feature.

[Hannah McKenzie]

Hi @tristan_cruickshanks, the automated flag idea is an awesome suggestion, and may be added to our roadmap for future iterations of this feature. We're currently building an option for admins to disable this feature. In the meantime, instances on Standard, Premium or Enterprise can contact Atlassian Support to have this feature disabled for the whole instance.

[Hannah McKenzie]

Hi @Rick Westbrock, thanks for reaching out. Smart replies are designed to offer a friendly prompt for teammates to begin a meaningful discussion in Jira, especially for people who may not be aware that they can have those sorts of discussions in Jira. We definitely hear your feedback though, and will keep it in mind as we continue to iterate on this experience. It's possible to hide smart replies from your view (please see instructions above).

[Peter Slížik]

Well, this is probably one of the most useless features in Jira. I can always type 'Need help?' if I need it, but this 'feature' consistently takes up screen real estate. And not only on smaller displays.