Jira Software 8.20 & JSM 4.20 Long Term Support Release Is Here

[#1]

The latest Jira Long Term Support releases are here

Hi everyone! We’re pleased to announce that Jira Software 8.20 and Jira Service Management 4.20 Long Term Support releases are now available. As a refresher, LTS releases receive backported critical security and product bug fixes, and when architecturally possible, all other security bug fixes throughout their two-year standard support window. This long-term support makes LTS releases ideal for those of you with highly complex instances who can’t perform a major feature upgrade more than once a year.

Jira Software 8.20 will be the first LTS release to feature the inclusion of advanced roadmaps with Jira, and Jira Service Management 4.20 will be the first LTS release to include Insight - Asset Management. Additionally, your teams can take advantage of all the features we've released since 8.13/4.13, as well as the hundreds of bug fixes and security improvements that have shipped.

As a reminder for those of you who are currently on Jira Software 8.5 or Jira Service Management 4.5, the end of life (EOL) will be October 21, 2021.

If you work with a Technical Account Manager or Premier Support, consult your contact for a recommendation based on your environment and upgrade cadence. Learn more about our Long Term Support releases.

Jira Software Release highlights

• Email templates made better DATA CENTER

• Quickly view issues belonging to an epic

• Set context for custom fields as you create them

• DVCS Connector improvements

• Personal access tokens

• Improved data insights DATA CENTER

• DevOps Templates for Data Insights DATA CENTER

• Jira Cloud Migration Assistant

• Advanced Roadmaps is now part of Jira Software Data Center DATA CENTER

• Displaying image attachments in email notifications

• Get more insights into the usage of custom fields DATA CENTER

• Bulk delete custom fields DATA CENTER

• Configure default values for Description field DATA CENTER

• Manage your DVCS accounts better

• Flexible Terminology for Jira DATA CENTER

• New supported platforms

• React to comments DATA CENTER

Jira Service Management highlights:

• Mindville Insight is now included in Jira Service Management Data Center DATA CENTER

• Improved language support in Insight Asset Management DATA CENTER

• Add approvers from Insight to requests in Jira DATA CENTER

• Turn off portal search bar DATA CENTER

• Add request participants DATA CENTER

• Show SLAs on the customer portal DATA CENTER

• Official mobile support for your service projects

• Improved data insights, now also for Jira Service Management DATA CENTER

• Customer portal improvements DATA CENTER

• Meet Jira Service Management

• New events in the audit log DATA CENTER

Helpful resources & tips

Not sure where to begin? Here are a few resources to help you prepare for your upgrade:

• Jira Software 8.20 change log

• Jira Software 8.20 release notes

Reminder: You’ll need to upgrade Jira Service Management at the same time.

• Jira Service Management 4.20 change log

• Jira Service Management 4.20

[Gonchik Tsymzhitov]

Thanks, I upgraded a few installations it works well. 

[Taranjeet Singh]

I got to see this post a bit later, but this is really helpful to know about all new feature highlights for Jira Software and Jira Service Management LTS releases on a single page. Thanks for sharing this, @Jacob Shepard !