How To Guide: Replacing an Organization Administrator in an Atlassian Cloud Instance

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This guide will provide you with the step by step instructions in order to add a new Organization Administrator to your Atlassian Cloud instance.

Please Note: You will need to be an Organization Administrator to complete these steps!

If you would like to learn more about what capabilities an Organization Administrator can do, you can read more in the documentation here: https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Giveusersadminpermissions-Makeauseranorganizationadmin

As a best practice, this step should be completed ahead of an Organization Administrator leaving your company and their account being deactivated to avoid needing to contact Atlassian Support to help you get control of your Atlassian Cloud Instance again.

• Start by going to https://admin.atlassian.com

• When the page loads, select the organization you wish to manage. (there my be more than one if you have test instances)

• Once you are on your organization page, select the “Settings“ option from the top navigation menu.

• On the next page, select “Administrators“ in the left hand navigation menu.

• When the new page loads, identify the Organization administrator you wish to remove and click the “remove“ link next to their name. (You cannot remove yourself, you will notice that the remove link is greyed out)

• In the pop-up dialog, confirm that you wish to remove this user as an Organization Administrator by clicking the “remove“ button.

• You should get a notification in the bottom left corner of the screen that you were successful.

• An email notification will be sent to the user to inform them that they have been removed as an Organization Administrator.

• Next, select the “Add administrators“ button in the top right corner.

• In the pop-up dialog, enter the email address of the new Organization Administrator. (they will need to have an Atlassian ID linked to that email address or you will get an error)

• Click the “Grant Access“ button.

• You should get a notification in the bottom left corner of the screen that you were successful.

• An email notification will be sent to the user to inform them that they have been removed as an Organization Administrator.

To see these steps in action, check out this visual guide: