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How To Guide: Check Jira App Compatibility Before Cloud Migration

This guide will provide you with step-by-step instructions that you can use to determine Jira app compatibility in the cloud when migrating from Jira Server or Jira Data Center.

Ensure that the Jira Cloud Migration Assistant is installed

To check app compatibility in Jira you will need to ensure that the Jira Cloud Migration Assistant is installed.

  1. Navigate to the managed apps by clicking on the administration link in the upper right-hand corner and selecting Manage apps and then select Manage apps again from the left-hand menu.
  2. Ensure that the Jira Cloud Migration Assistant is installed.
  3. If it is installed, then you can move to the next section.
  4. If it is not installed, click the Find new apps link at the top of the page or in the left-hand menu.
  5. On the find new apps page type Jira Cloud Migration Assistant in the search box and hit enter.  Then click install.  After the app installs proceed to the next section.

Check Jira App Compatibility

Once you have confirmed that the Jira Cloud Migration Assistant is installed you can navigate to it on the general configuration page.

  1. Navigate to the application by clicking on the administration link in the upper right-hand corner and selecting General configuration.
  2. On the general configuration page, you will need to scroll down to the Import and Export section of the menu and select Migrate to cloud.
  3. This will bring you to the Migration assistant home page.  Here you will click on the Assess And Install Apps link.
  4. On this Assess your apps page your will be able to determine compatibility. 
  5. Compatibility can be broken into three categories.
    1. Incompatible – App does not exist in the cloud.
    2. Compatible – App exists in the cloud but will not migrate.
    3. Compatible and will migrate – App exists in the cloud and will migrate.
  6. The Assess your apps page is useful in helping you plan your migration.  You should review each app and determine the best path forward. You can make notes and decisions on the page and then export it to CSV. This will allow you to save your app migration plan for future reference during the migration.

If you have apps that you need but do not yet exist in the cloud you should:

  1. Reach out to the vendor/app developer and see what their plans are for the app.  The vendor may or may not have plans to move the app to the cloud.  They will be able to provide you with the best information about their cloud plans for their app.  If the vendor is not planning on creating the app for the cloud make sure you ask why.  This can provide insights into other tools or functionality that has already replaced the app in the cloud.
  2. The Atlassian Cloud products have different functionality and in some cases the app is not needed in the cloud due to this functionality.  Some apps do not exist in the cloud but other apps that are similar do.  Doing the research up front to determine what apps you will need will help you in the migration process.

Once you have ensured compatibility of your apps and identified the apps that will be migrated you can always test the migration of the apps by migrating to a free cloud plan.  This is a great way to test how the apps and data will migrate.


Daniel Franz - JXL
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jun 29, 2021

Really helpful write-up Brant. Just some additional thoughts on steps 4-6 and apps that don't exist in Cloud yet. This happens quite frequently and it shouldn't necessarily discourage anyone. I'd like to think that the Cloud ecosystem is often different but sometimes equally good, if not richer.

For example, if you're using a spreadsheet app in Server or Data Center, chances are the Migration Assistant won't show any equivalent Cloud app for you. Doesn't mean there is none. In this case, in the "Assess your apps step", just pick the status "Use alternative" and check out JXL instead. JXL will also be vital in helping you ironing out your post-migration issue data in no time.

Hi team, about the migration I have the following doubts, when migrating from Jira server to cloud, I understand that the big problem will be the incompatibility in some cases with the plugins that are not in the marketplace cloud, in those cases, what is the best choice to make? Is there a step by step where you can explain what is done in those cases?

best regards,



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