From June 3 2024, you must re-authorize incoming mail access to your Google mail server

Hi community,

Issues and comments in Jira can be generated from email messages sent to your cloud application’s configured Google mail server. More about incoming mail on Jira.

From June 3 2024, access granted to incoming mail will automatically expire every 6 months. This means you need to re-authorize Jira to use a Google mail server every 6 months.

Who’s impacted?

This applies to anyone using a Google OAuth mail server to create issues and comments from email.

How to re-authorize

You must re-authorize Gmail access to incoming mail every 6 months. If access isn’t re-authorized, it will expire.

  1. Open Jira and select the cog icon > System > Incoming Mail

  2. Find the mail server with Google OAuth Authentication Type

  3. Select Edit, and then Re-authorize

This is not a one-off re-authorization. You’ll need to authorize access every 6 months.

Why this change?

This is an initiative by Google to enhance privacy and security. More about Google’s refresh token policy.

Any questions?

If you have any questions or concerns, add a comment to this community post, or contact support.

Arbaaz Gowher
Product Manager, Jira



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