Early Access Program: A new Jira email notification customization experience

[#1]

Hey everyone,

We're thrilled to share an opportunity to be the first to try out a new notification configuration experience to help you filter out those noisy Jira issue emails. We're looking for Jira Software Cloud admins to join our Early Access Program (EAP) and provide us feedback on our new feature.

What can I expect?

We will replace the current personal Jira email settings with a new, more granular set of email notification configurations which provides users with a higher level of control over the types of Jira issue email notifications they should receive. This change will be applied for all users of the selected instance.

The admin notification helper tool will be deprecated and Interactions vis APIs will not be supported during this EAP.

Note: The feature shown in this image is not final and may undergo changes.

How do I sign up?

Please fill in this EAP expression of interest survey.

Note: If you’re not a Jira admin and you think this will benefit your team, speak with your admin to get involved.

If you qualify, we will reach out and invite you to a private community group for this EAP.

If you have any additional questions, please feel free to reply in this post or message me directly at ezheng@atlassian.com.

I look forward to seeing your participation!

Cheers,

Eric

[Yatish Madhav]

Nice. Thanks @Eric Zheng - I am applying now. Thank you

[Chuyện Sài Gòn]

Nice

[Haddon Fisher]

Excited to see this...any chance you could give us an idea of what the different tiers are before we sign up for the EAP? Trying to gauge impact of the EAP on my users.

[Eric Dagenais]

"Interactions vis APIs will not be supported during this EAP" what does it mean ?

[Dan Tombs]

Interesting. I have signed up and cannot wait to find out more about this topic.

[Fardeen irani]

Thanks :)

[Eric Zheng]

@Eric Dagenais Since this new experience required us to change the notification model, there may be some APIs for Notification interactions that won't be supported during this EAP. This would affect you if your instance is using a marketplace app that has Jira notification configuration support. 

[Eric Zheng]

Hey @Haddon Fisher , sorry I'm not sure if I understand the question, what are you referring to when you say tiers in the context of this EAP? 

Unless Jira users have gone and configured their notification settings (shown in the preview above), they shouldn't receive any less email notifications than usual. Hence, we aren't expecting any significant impacts on a user's workflow unless they themselves have manually configured their settings to filter out any irrelevant emails.

[Haddon Fisher]

Hi Eric Zheng by tiers I meant "the line items users can enable\disable". The screenshot shows that there will be quite a few, but not what those items actually are.

For context, if a user is supposed to receive notifications when an issue is created in their team's project, I would not want them to be able to disable receipt of that on their side.

[Eric Zheng]

@Haddon Fisher unfortunately we're not able to share a full definitive tier list at this time as it's subject to change, however, as it is right now, users won't be able to configure notifications for issue create events. I'd love to hear more about your feedback either through the EAP, or you can message me at ezheng@atlassian.com!

[Shaunty]

Is there a plan for any of this to turn into a daily digest of Jira ticket updates? I have a number of users who would STRONGLY prefer to have a Confluence style daily digest instead of choosing between all or nothing. 

Or is there any plan for Admins to be able to set the batch time for their instance so that I could set it for say, a 24 hour time period? 

(Also, it says I'm new here, but I've been using Jira for roughly 13 years at this point, and this has always been feedback that I've heard about Jira)

[Eric Zheng]

That's great feedback, thanks for sharing and voicing this @Shaunty, we hear you! We don't have plans to support the suggested ideas for this particular Early Access Program, however, we are aware of the need to address these other problems and we're actively looking to prioritise these over the coming months. If you're comfortable, I'd love to chat more with you! Feel free to send me a message anytime at ezheng@atlassian.com.

[Kelley R]

Are ALL API interactions disabled or only those that deal with notifications? If it's only those that deal with notifications I am incredibly interested in joining. 

[Eric Zheng]

Hey @Kelley R , only those APIs that deal with notification schemes and updating personal preferences are affected. I look forward to seeing your participation!

[Chris Peace]

Is it too late to get in here?

[Angela Stephens]

Too late to join the EAP?

[Szabó Dávid]

I just received a newsletter about the opportunity, and when I clicked on the link, I received the answer that the program has already ended. There are problems at Atlassian

[Esther Strom]

@Eric Zheng This email just came today; if you're going to be sending content requesting people sign up for an EAP, it would be ideal if the signup hadn't already expired...

[Karri Adkins]

I literally just got this email and tried to sign up and the EAP is closed......

[Matthew Challenger]

Is this only for Jira Software or can we join if our primary product is Jira Service Management?

[uday siddapur]

@Esther Strom  Totally agree with you. I tried signing up after receiving the email but got a response EAP is closed. @Eric Zheng can you update us about the status please.

[Pablo Marín Asensio]

Ditto as above, can't request access to the EAP as it says the survey has expired @Eric Zheng care to lend a hand? :D

[Peter Fredebold]

Same here; I'd love to sign up but the Survey expired.

[Carina Ens]

The Survey expired, how can I sign up for Early access Program?

[S Fong]

Is there a way to test out this in sandbox instance?  Or only in production instance?  And how can I compare the difference between prior and new experience?