Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Atlassian Cloud - Reset & Delete Site Data

There comes a time when all hope is lost through responsible site & application management, that the need for resetting site / application data is needed and recommended. For example, a fresh start after evaluation, retiring of an unnecessary application, application migration, or change management / testing are all common reasons for needing to perform a reset.

In this article, I will cover how to reset an Atlassian Cloud application or site.

A video of these steps with a demonstration has been included for those that enjoy the show-me experience. There are also links to Atlassian's official documentation for those admin that want to go straight to the source.

Atlassian Cloud - Reset & Delete Site Data

warning  Backup Your Site / Applications / Data - Please, please, please do this\.

  1. Navigate to and log in with admin / site credentials.
  2. Select the site that needs resetting.
  3. Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.
  4. If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)
  5. Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup! cheeky
  6. Type DELETE in the confirmation box.
  7. Provide a reason for Atlassian. (This really does help)
  8. Click the Delete button.
  9. Wait for the Site to update showing that the application / subscription has been deleted.
  10. Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)
  11. Find the application that was deleted and click the Reactivate button.

See How It's Done

Read it For Yourself

Reset and delete all data from your cloud site 



Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you