Atlassian Cloud - Reset & Delete Site Data

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There comes a time when all hope is lost through responsible site & application management, that the need for resetting site / application data is needed and recommended. For example, a fresh start after evaluation, retiring of an unnecessary application, application migration, or change management / testing are all common reasons for needing to perform a reset.

In this article, I will cover how to reset an Atlassian Cloud application or site.

A video of these steps with a demonstration has been included for those that enjoy the show-me experience. There are also links to Atlassian's official documentation for those admin that want to go straight to the source.

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Atlassian Cloud - Reset & Delete Site Data

 Backup Your Site / Applications / Data - Please, please, please do this\.

1. Navigate to https://admin.atlassian.com and log in with admin / site credentials.
2. Select the site that needs resetting.
3. Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.
4. If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)
5. Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup! 
6. Type DELETE in the confirmation box.
7. Provide a reason for Atlassian. (This really does help)
8. Click the Delete button.
9. Wait for the Site to update showing that the application / subscription has been deleted.
10. Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)
11. Find the application that was deleted and click the Reactivate button.

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See How It's Done

Atlassian Cloud - Reset & Delete Site Data 

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Read it For Yourself

Reset and delete all data from your cloud site