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Atlassian Cloud - Reset & Delete Site Data

There comes a time when all hope is lost through responsible site & application management, that the need for resetting site / application data is needed and recommended. For example, a fresh start after evaluation, retiring of an unnecessary application, application migration, or change management / testing are all common reasons for needing to perform a reset.

In this article, I will cover how to reset an Atlassian Cloud application or site.

A video of these steps with a demonstration has been included for those that enjoy the show-me experience. There are also links to Atlassian's official documentation for those admin that want to go straight to the source.


Atlassian Cloud - Reset & Delete Site Data

warning  Backup Your Site / Applications / Data - Please, please, please do this\.

  1. Navigate to https://admin.atlassian.com and log in with admin / site credentials.
  2. Select the site that needs resetting.
  3. Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.
  4. If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)
  5. Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup! cheeky
  6. Type DELETE in the confirmation box.
  7. Provide a reason for Atlassian. (This really does help)
  8. Click the Delete button.
  9. Wait for the Site to update showing that the application / subscription has been deleted.
  10. Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)
  11. Find the application that was deleted and click the Reactivate button.

See How It's Done


Read it For Yourself

Reset and delete all data from your cloud site 

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