Jira admins on Jira Software Cloud can now set up their Jira incoming email servers using Microsoft Oauth for Microsoft Exchange email accounts.
Back in 2019, Microsoft announced the retirement of Basic Authentication for the Enterprise Web Services (EWS) API for Office 365. (link). In Microsoft’s March 2020 update (link), the company announced that due to the COVID-19 pandemic, it would postpone the disabling of Basic Authentication in Exchange Online for active tenants till the second half of 2021.
However, starting in October 2020, tenants with no recorded usage will be disabled, and newly created tenants by default will require OAuth.
Until now, Jira Software Cloud only supported Basic Authentication. Jira admins set up Jira to automatically create issues or comments based on incoming emails from licensed users using Basic Authentication. Incoming emails are first pulled from the respective mail server using the credentials stored and then details (with attachments) for a specific issue are automatically added to the Jira ticket.
What this means for our users is that, from October 2020, Jira admins will be able to create new Microsoft mail servers for incoming emails using only OAuth. In order to facilitate this, we are happy to announce that incoming emails for Jira Software Cloud now supports OAuth for Microsoft mail servers.
Add a Microsoft mail server with OAuth 2.0 integration
If you are using Microsoft Exchange Online to create issues and comments from your email and would like to set up a mail server for your incoming emails on Jira, then you need to configure OAuth 2.0 for your Microsoft email server.
To add an incoming Microsoft mail server:
Choose cog > System
Select Mail > Incoming Mail.
Click Add incoming mail server.
Give your mail server a name and description.
Choose Microsoft as an email service provider.
Click Add.
Enter your Microsoft sign-in credentials to use your Microsoft mail server.
For Microsoft mail servers, Jira will auto-fill authorization and the token endpoint data. You’ll need to review and confirm permissions to let Jira access your information.
Upgrade your mail server from basic authentication to OAuth 2.0
We recommend that you upgrade your existing mail servers that have basic authentication to OAuth 2.0. To upgrade your mail server:
Click Add incoming mail server.
Give your mail server a name and description.
Choose Microsoft as an email service provider.
Click Add.
Configure an incoming mail handler with the Microsoft mail server you configured from step 1. Alternatively, you can use a Microsoft mail server that you’ve configured earlier.
Delete the incoming mail server that uses basic authentication.
Some additional points to note:
If you have any questions or would like to provide us with some feedback, please do comment on this article and we will respond to you as soon as possible.
Arjoon Som
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