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Greetings Jira Software and Jira Work Management admins!
|Summary: You can now set up Gmail-based incoming email handlers using the OAuth authentication protocol.|
In March 2022, Google announced that they would no longer support third-party apps that require users to sign into their Google account using only a username and password beginning May 30, 2022. This change impacted Jira Cloud customers who set up an incoming mail server using a personal Google email account.
In April 2022, we published a Community update that outlined our approach. We’ve been working on building, testing, and deploying OAuth for Gmail-based incoming email servers. As an immediate solution, we recommended that admins switch to app passwords instead of using Google account passwords.
We’re excited to share that starting 19th December 2022, Jira Cloud admins can now set up their Gmail-based incoming email servers using OAuth. OAuth 2.0 is an industry-standard designed to allow a website or application to access resources hosted by other web apps on behalf of a user.
To be on the most up-to-date solution, you can either:
Add a Gmail email server with OAuth 2.0 integration: If you are using Gmail to create issues and comments from your email and want to set up a mail server for your incoming emails on Jira, you need to configure OAuth 2.0 for your Gmail email server.
Upgrade your mail server from basic authentication to OAuth 2.0: Upgrade your existing mail servers that are using app passwords or basic authentication to OAuth 2.0.
If you have any questions or would like to provide us with some feedback, please do comment on this article and we will respond to you as soon as possible.