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6 ways we've improved performance in Jira Cloud

Hello Community 🤗

I’m Nikhil, a Product Manager on the Jira Cloud team working on performance improvements.

Performance is an ongoing journey and we continue to invest heavily in it. We understand the performance of our products is mission critical for you and your teams to move your work forward. The goal of this community post is showcase some of the significant performance improvements we've recently made to Jira Cloud and to share what’s on the horizon.

Faster navigation sidebar, page transitions, and next-gen boards & backlogs

I’ll let the below videos speak for themselves, but over the past few months we've made some very significant performance improvements in Jira Cloud. 

The Jira Cloud navigation sidebar now loads 2x faster, meaning you can now get wherever you need to be twice as fast.

Jira Cloud’s project directory now loads up to 10x faster, making it smoother than ever to transition from one project to the next.

Next-gen boards load 1.5x faster and the next-gen backlog loads 1.8x faster, so kicking off your next sprint and moving issues into the 'Done' column will only take a fraction of the time.

We’ve also improved text searches - for example, JQL with text ~ by an average of 2x.

Better performance with hosting closer to you

We recently doubled our Atlassian Cloud footprint, launching new hosting regions in Sydney, Singapore and Frankfurt. This complements our existing regions in Dublin and the U.S. and allows us to host your site closer to where the majority of the content is accessed from, which will only further improve your site's performance. You can learn more about our Cloud reliability infrastructure here.

A continued focus on performance

There are a lot more exciting performance improvements on the horizon. For example, you may have caught our recent announcement at Apple’s Worldwide Developers Conference about the new Jira Cloud for Mac app, which is going to provide a lightning fast Jira experience right from your desktop. 

You’ll continue to see and experience performance improvements across Jira Cloud in the weeks and months ahead. In the meantime, thank you for your continued support and please keep the feedback coming!

13 comments

Nice to see you are working on performance improvements. It looks better, but still in compare of with server it's slower.

Just in last several months we got customers with cloud and they want migrate from Cloud to Server (one migration is done and second is planned).

Hi Nikil,

Thanks for sharing the updates with video.

one side question, can you please address my question

https://community.atlassian.com/t5/Jira-questions/looking-for-end-point-to-pull-updated-comments-from-Jira-in-last/qaq-p/1115508#M355267

 

Thanks, Simha

Sorry to rain on your parade, but it looks like you've been optimizing the least frequently used parts. Other parts of Jira definitely need your work much more.

Some examples: 

1. the new issue view in Jira Cloud is awfully slow. Even worse than the already slow "old" issue view. All in all it is not usable,  first action everybody on our team does when visiting an issue is to switch to the old view.

2. Having fast loading boards is be nice, but I guess most users are not (re)loading the boards very often. At least that's what we are doing: we are moving issues around, doing edits, logging time ... and most of these actions are slow.

Would be great if you could do something about these issues. We've been using Jira for many many years, but with the degrading performance and the recent experiments to push badly implemented "new" features on us, we wouldn't decide again to use Jira, if we had the chance.

Hi @Petr Vaníček 

I'd love to connect with you regarding your recent and current experience with your customers on moving between Cloud and Server - the process as well as your view on where performance is working well and not so well. 

Let me know if you're up for it and I'll come back to you with a way for us to connect.

 

Regards,

Jason Wong

Product Manager, Cloud Migrations

Hi @Petr Vaníček 

Thank you for your comment. Good to see you’re noticing the performance improvements. We also recognise that we need further improvements and are actively working on those.

You can connect with @Jason Wong to share your experiences of migration to Cloud and how we can get better.

Regards,
Nikhil

Hi @Joseph Winkelbauer,  

Indeed, it is! Thank you for your comment.

Regards,
Nikhil

Hi @Ruediger Schmidt 

Thank you for your comment and the candid feedback. I truly appreciate it. 

Navigation in Jira was one of the top pain points highlighted by our customers and we’re happy to have made progress in that area. That said, we’re constantly working on improving performance of the other key experiences in Jira, like the Issue experience. We hope to make further progress on these in the coming months.

Regards,
Nikhil

Hi @Simha R  

Thank you for your comment. We’ll continue to work on providing a superior performance experience in Jira Cloud.

Your question has already been answered. Hope that is helpful.

Regards,
Nikhil

Petr Vaníček Community Leader Jul 08, 2019

Hi @Jason Wong ,
yes, you can contact me.

Thanks

Petr

Hi Atlassian,

Great that you're making these strides, but I feel you're missing an important point. In the video's above you're comparing the times before and after optimization, which seems like an impressive progress.

I however look at the page and the actual content that's on there. I know I can make a page that shows the exact same information in milliseconds. It might not look as nice, but I can work with it. Than when I can see the content, I don't mind if it takes a second or so for all the functionality to work.

As always, an outsider like myself will miss a lot of the subtleties that go into making such a page and I appreciate that, but the time it now takes to work with Jira is really annoying me.

Vriendelijke groeten,

Friso

The css path to my previous comment is:

html.js.no-flash.filereader.no-exiforientation body#lia-body.lia-blog.lia-user-status-anonymous.BlogArticlePage.lia-body div.lia-page center div.MinimumWidthContainer div.min-width-wrapper div.min-width div.lia-content div.lia-quilt.lia-quilt-blog-article-page.lia-quilt-layout-atl-message-view-8-4-cols-global.lia-top-quilt div.lia-quilt-row.lia-quilt-row-atl-global-body div.lia-quilt-column.lia-quilt-column-16.lia-quilt-column-left.lia-quilt-column-atl-message-view-main div.lia-quilt-column-alley.lia-quilt-column-alley-left div.atl-blog-comments-listing div.atl-thread-listing__message-wrapper div.atl-thread-listing__message div#comment-1180366.lia-component-forums-widget-comment-message-view div div.lia-message-unread.lia-panel-message.lia-js-data-messageUid-1180366 div.lia-panel-message-content div.lia-decoration-border div.lia-decoration-border-content div div.lia-quilt.lia-quilt-comment-message.lia-quilt-layout-atl-full-width-12-col-nested div.lia-quilt-row.lia-quilt-row-atl-nested-body div.lia-quilt-column.lia-quilt-column-24.lia-quilt-column-single.lia-quilt-column-atl-nested-body div.lia-quilt-column-alley.lia-quilt-column-alley-single div.lia-message-body-wrapper.lia-component-message-view-widget-body div#bodyDisplay_a6f9e3c462cfde.lia-message-body div.lia-message-body-content

And I really think that that is a major part of the problem.

Dear Atlassian team,

 

Currently, we are not a large team, around 10 people. And we don't have thousands of tickets in our board.

 

Just please try open a devtools in any browser and check the page load metrics. It takes around 14 seconds to load, and it loads around 54MB of data on page load, using way too many requests. Additionally, the Chrome process for this Jira board eats up around 1GB (sometimes 1.5GB) of memory. Now imagine you need to manage 3 projects.

 

We used to an on-prem have Jira server (v6, then v7). Our server was slow, so was the connection. Never in our experience have we seen such poor numbers.

 

We will be forced to search for alternatives if this kind of performance continues. Please feel free to reach me for any details.

 

Update:

I've upgraded my computer to the latest MakBook Pro 16 with i9 CPU, 32 GB memory, costs nearly $4k. This did affect the performance a bit, but not by a lot. UX is painfully slow, clicking on navigation between boards results in opening wrong links due to a delayed responses. This is becoming an increasingly difficult product to use, for a paid one!

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