3 Ways to Use Google to Generate Jira Tickets

Efficiency is the hallmark of a productive work environment. So, to ensure it continues, there’s always a constant stream of technological developments coming out as a form of support. With difficult, grueling, and time-consuming tasks hindering a team’s productivity, more and more solutions are seeing the light each day to counteract them. As two of the most predominant work channels around the world, we decided to explain how to connect Google to Jira with GTJ to generate Jira tickets.

Generate Jira tickets.png

1. Putting the ‘work’ in work emails

It doesn’t matter whether you receive a lot of customer requests through email, get a lot of Gmail tasks, or simply get reminders of things you’d like to work on. What matters is, you can’t afford to lose track of the content of these messages. The best way to stay apprised of them all is by creating a Jira through Google ticket for each one, detailing what needs to be done with them.

Herein lies the problem, navigating between your email and Jira can waste some of your time. Not only that, things can get lost in the way, and details can be missed or entirely forgotten. To err is human, after all. But we’re here to eliminate the need for things to go awry in the transition, with a simple Google integration with Jira. This way, you can find the best of the available Jira Cloud plugins to create a direct connection with the entirety of your Google apps. Particularly, your Gmail.

Create Jira tickets .png

The integration has a lot to offer from within your Gmail. The most significant of which, is to create a Jira ticket. You can do that by simply:

  • creating a ticket off the bat, or
  • turning one of the emails into a ticket. 

In addition, you can also:

  • comment on a ticket through this Gmail extension,
  • update tickets from your email,
  • edit everything out whenever you like, and even
  • create a task or sub-task.

With so much to do straight from your email, creating, updating, and editing tickets can take a load off your shoulders in terms of getting things done without the need for the back and forth between Google and Jira.

2. Logging time through Calendar

Something that people seem to miss regularly, is that meetings are part of the work process. As such, documenting them to ensure it is visible that work has been done, is vital, but is often overlooked. At times, it might be the extra work of going to Jira to write it down. Other times, it simply slips from your mind. Either way, that's not good. To rectify that, you now have a much easier connection with a Jira integration straight from your Google Calendar. 

All you have to do is go to your Calendar, find the right time slot, and create a Jira ticket! Then, once the meeting or event is officially complete, you can upload everything related to it, from meeting minutes to documents or further comments, onto the ticket.

Log work from calendar.png

If that wasn't enough, you can also set things up so that the app can auto-detect event durations and dates to log the work for you, as well as track the time. It's the ideal solution for a hectic workday.

3. Bringing forth files from Google Drive

Another particularly handy use is being able to include any of your Google Drive files in your Jira tickets. With the app being accessible through your Drive, you can select whatever file you'd like to work on, or one that holds particularly important information prevalent to a Gmail task, and simply create a ticket with them as email attachments. This will ease up the process of sending them to Jira and have them uploaded there in just a few clicks. 

Attach Files from Google Drive.png

How to integrate Google with Jira

Now that you know all you can do with this Google to Jira integration, how do we connect the two? That’s easy enough to do in just a few steps. You can use a handy tool, Google to Jira - GTJ that belongs to our team, Infosysta.

Google to Jira - GTJ.png

Step one: 

Install the GTJ app from the Atlassian Marketplace.

Step two:

Access the app through one of two ways.

  • The first is to head to the Chrome extension store and download the Jira Extension. This means you can only use this Gmail extension through Chrome. Without the web browser, you wouldn't be able to access its features.
  • The second way is through the GSuit add-on. This Gmail add-on will allow you to access the app on whatever web browser you choose, as well as both on your desktop and your phone. The only caveat is that it is only available for Cloud users, while the Chrome extension is available for users on the Server, Data Center, and Cloud.

Step three: 

Connect this extension to your Gmail.

Step four: 

Go to your inbox, and you’ll find a new option, Jira, now available to you.

Step five: 

Click on the Jira icon, scroll down to log in, and set up your credentials.

And now you’re all set! 

Conclusion

It's safe to say that going back and forth between more than one work channel can cause unprecedented problems. We can't prevent them all from happening, but we can do our best to limit them down as much as possible. Combining separate workflows can do wonders to eliminate a lot of wasted time, as well as the possibility of missing something as you transition. As Google is a powerhouse, being used by thousands of companies worldwide, finding a solution that caters to this particular concern has become vital. With the right Jira tools, such as Google to Jira - GTJ, you can get your efficiency and work productivity back to where they need to be.

 

 

10 comments

Cristina Dinu February 17, 2023

This is a paying extension. Please mention it before we go through the trouble of making it work.

Like # people like this
Aliaa ElNashar
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 28, 2023

Hello @Cristina Dinu ,

This extension is free for up to 10 users on the Cloud. We hope that clarifies things.

Liza Malevich March 20, 2023

Hello, @Aliaa ElNashar  tell me, please. Is this extension free for up to 10 users for Google or up to 10 users for Jira?

We want to use this extension for company managers (up to 10 people - Google corporate mail). But in Jira, we have a team of more than 20 people

Like Ruairí Newman likes this
Aliaa ElNashar
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 20, 2023

Hello @Liza Malevich , this extension works based on Jira licenses, so it works depending on how many people you have on Jira not Gmail.

Jira apps are priced based on the maximum users of the Jira products on your instance. For example, if you have 20 Jira Software users and 10 Jira Service Management agents on the same instance, you pay the 20-user price for apps

I hope this clarifies things.

Like # people like this
Eva Mutuku _X_ June 16, 2023

I am trying to log into Jira from my email using the extension but I can't go past the initial stage - entering the jira URL and email. What could be the issue?

Aliaa ElNashar
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 18, 2023

@Eva Mutuku _X_ We would like to learn more about the issue you're currently facing with the add-on. Please send an email to support@infosysta.com and attach screenshots that show the issue so we can better understand what the holdup is.

Federico August 12, 2023

Please explain, once the app and extension is installed, it is available for each user in Jira (if he/she also installs the extension)? So each user can integrate his/her Jira-tasks with its individual email-account?

It would be nice if you can provide a video on this. Thanks.

Nourhan Gamal - Infosysta
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 14, 2023

Hi @Federico

That is correct. Once you install the Google To Jira - GTJ from Atlassian Marketplace to your Jira license, all your Jira users will be able to download the Chrome Extension from the Chrome Store and integrate their Jira tasks with their email accounts.

You can watch these videos for more information:

- How to install the GTJ Chrome Extension: https://youtu.be/mLxhqjbGXLU

- How to log in: https://youtu.be/UAycCwIzEfw

Please feel free to ask any further questions or contact our support team at support@infosysta.com

Like Federico likes this
Federico August 14, 2023

Hi Nourhan, thanks for your reply. Just a comment on the extension itself, regarding the "Try 1-Click Task (AI based)":

  • I have processed until now about 20 Gmails, all Summaries this function proposed, I can't use. It would be just better if it would copy-paste the email's subject.
  • "include email content": should be by default, user can uncheck.
  • Start date in Jira: the extension should take by default the date of the email, to be included.
  • What's really great and reduce significant time, is the inclusion of email attachments.

Have a good day!

Nourhan Gamal - Infosysta
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 16, 2023

Hi @Federico 

If you are talking about Google Workspace App, Please make sure you have installed the correct extension GTJ Jira Connector, Also I have answered all your questions below:

  • I have processed until now about 20 Gmails, all Summaries this function proposed, I can't use. It would be just better if it would copy-paste the email's subject.

[Answer] Our application adds email subject to Jira issue summary, email body to the description field, and email attachments to the attachment field as shown in the screenshot below

Screenshot 2023-08-16 081144.png

  • "include email content": should be by default, user can uncheck.

[Answer] Its also supported, "include email content" is checked by default, and when unchecking it will clear email content and allow the user to create a new Jira ticket

  • Start date in Jira: the extension should take by default the date of the email, to be included

[Answer] Currently, the start date takes the current time, we'll add your request to our backlog

  • What's really great and reduce significant time, is the inclusion of email attachments.

[Answer] Email attachments are supported and added automatically to the ticket

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events