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which form was used to create a ticket

SheshaChandra October 21, 2022

Hi,

 

I have JWM project and I have created multiple forms. All these forms have same issue type. 

For ex., Form1 --> Task, Form2 --> Task, Form3 --> Task

Is there an easier way to determine which form was used to create a issue ?

 

Thanks

Shesha Chandra 

1 answer

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2022

Hi Shesha,

What is different about the forms? Are there different fields being populated? If so, then you should be able to tell by which fields got populated. 

SheshaChandra October 21, 2022

Hi John,

All forms have same fields. I have created forms for different teams.  

Form1 --> Customer 

Form2 --> Retail

If there is no way to find which form was used to create ticket, then I'm planning to create a field which will have a default value with the form's name.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2022

Why do you have multiple forms if they are exactly the same? 

One option would be to create a couple of custom fields with of a dropdown type. And put only one value in each of the fields - Retail in one and Customer in the other. Make those values the default value in each field. 

Then place the different fields on the two forms corresponding to the type of field. 

SheshaChandra October 21, 2022

Ya. I'm planning to create a unique field for each form which will have form name by default. I thought we can can get the name of the form like we have request types for JSM but looks like we can't. 

Like John Funk likes this

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