Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,488
Community Members
 
Community Events
176
Community Groups

"You'll need to shorten your message" - Jira Cloud error in Teams

Hello! Has anyone else encountered this issue?

When adding a Jira task to a Teams message (this is from the Message, choosing the three dots [...] at the bottom of the message and choosing "Jira Cloud"; which gives a list of issues.

You pick an Issue from this list and it adds a card to the message. 

Teams then gives the error "You'll need to shorten your message to send it.".

This shows even without any text being added to the message.

Can the Jira card / message be shortened in anyway? Otherwise this feature is not usable!

 

Thanks.

 

2 answers

0 votes
Andy Heinzer Atlassian Team May 11, 2022

Hi,

I understand that you are seeing this warning of

You'll need to shorten your message

when in Microsoft Teams and trying to add a Jira Cloud issue within a message.  I checked with some of the developers of our Jira Cloud for MS Teams integration.  They indicated that this is a limitation within Teams itself.  As such I don't know of any changes within our integration that will help here. 

Can you confirm that this happens when adding multiple Jira issues to a single comment?  Or does it happen for just one?  Just wanted to try to understand what conditions are required to generate this warning.  Also if you see this warning, are you still able to post the message despite this indication?  Or is it completely impossible to reference any Jira issue in this case?

Hi Andy,

Thanks for looking into this.

I've just tried gain (as you asked if the message can be sent anyway (I could not when I got the error). ummm..and it works now! I've even tried to send same task as in the link. below and I get no error message displayed :)...

I get this when I pick just one issue. If it's a teams limitation then maybe the [nicely presented] 'card' that is inserted into Teams needs to be simplified to match that restriction?

The link has a screen shot of this. It shows a blank Teams message where I have just inserted the task via the Jira Cloud message option.

https://drive.google.com/file/d/1hjX3dUadomdDWAVqJ6u8HjBruDwoQSsT/view?usp=sharing

Regards,

Amit

Like Andy Heinzer likes this

Hi @Andy Heinzer

It seems that the problem has not "gone away"...

A Teams Chat works fine with the Jira Cloud integration, but an in Team Message has the error about the message being too long. And that is an error that stops you sending the message....

regards,

Amit.

Like Andy Heinzer likes this

Hi @Andy Heinzer ,

Have you been able to investigate or replicate this issue?

Regards,

Amit.

Andy Heinzer Atlassian Team Jun 16, 2022

Hi Amit,

Sorry I think I misunderstood this as being resolved.  I have not been able to replicate this behavior. But I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-772071

0 votes
John Funk Community Leader May 06, 2022

Hi Amit,

I have not seen that message. I would go ahead and open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post the resolution back here. 

Hi John,

Thanks for replying.

We are on the Free plan at the moment so can't raise a support request!

John Funk Community Leader May 09, 2022

Let me see if I can get someone from Atlassian to take a look. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events