"You'll need to shorten your message" - Jira Cloud error in Teams

[Amit Wason]

Hello! Has anyone else encountered this issue?

When adding a Jira task to a Teams message (this is from the Message, choosing the three dots [...] at the bottom of the message and choosing "Jira Cloud"; which gives a list of issues.

You pick an Issue from this list and it adds a card to the message. 

Teams then gives the error "You'll need to shorten your message to send it.".

This shows even without any text being added to the message.

Can the Jira card / message be shortened in anyway? Otherwise this feature is not usable!

Thanks.

[Andy Heinzer]

Hi,

I understand that you are seeing this warning of

You'll need to shorten your message

when in Microsoft Teams and trying to add a Jira Cloud issue within a message.  I checked with some of the developers of our Jira Cloud for MS Teams integration.  They indicated that this is a limitation within Teams itself.  As such I don't know of any changes within our integration that will help here. 

Can you confirm that this happens when adding multiple Jira issues to a single comment?  Or does it happen for just one?  Just wanted to try to understand what conditions are required to generate this warning.  Also if you see this warning, are you still able to post the message despite this indication?  Or is it completely impossible to reference any Jira issue in this case?

[Amit Wason]

Hi Andy,

Thanks for looking into this.

I've just tried gain (as you asked if the message can be sent anyway (I could not when I got the error). ummm..and it works now! I've even tried to send same task as in the link. below and I get no error message displayed :)...

I get this when I pick just one issue. If it's a teams limitation then maybe the [nicely presented] 'card' that is inserted into Teams needs to be simplified to match that restriction?

The link has a screen shot of this. It shows a blank Teams message where I have just inserted the task via the Jira Cloud message option.

https://drive.google.com/file/d/1hjX3dUadomdDWAVqJ6u8HjBruDwoQSsT/view?usp=sharing

Regards,

Amit

[Amit Wason]

Hi @Andy Heinzer

It seems that the problem has not "gone away"...

A Teams Chat works fine with the Jira Cloud integration, but an in Team Message has the error about the message being too long. And that is an error that stops you sending the message....

regards,

Amit.

[Amit Wason]

Hi @Andy Heinzer ,

Have you been able to investigate or replicate this issue?

Regards,

Amit.

[Andy Heinzer]

Hi Amit,

Sorry I think I misunderstood this as being resolved.  I have not been able to replicate this behavior. But I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-772071

[John Funk]

Hi Amit,

I have not seen that message. I would go ahead and open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post the resolution back here. 

[Amit Wason]

Hi John,

Thanks for replying.

We are on the Free plan at the moment so can't raise a support request!

[John Funk]

Let me see if I can get someone from Atlassian to take a look.