I have tried for the last few days to utilize the Jira-provided (built-in) "Time Tracking Report" which I have successfully used for the past month. When I configure it and hit 'Next' the result is always an error:
Error Type: 500 - Internal Server Error
Per the warning on that page, I have checked the Statuspage and there is no known outage at Jira. I can't open a Support Request because I am on the Free plan. :(
Is this just me having this problem?
I have tried all the various configuration options (there aren't many) in case the issue is arising from one of those. That doesn't help.
What else can I try to do differently? Is it possible some data I entered recently into the worklog is causing the error?
Here is the report I am referring to:
Hi @Jamie Adler I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-880555
Please approve our request for data access there so that our support team can investigate this further.
Thanks for flagging this to us @Trudy Claspill !
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This is now working again for me (after a fix by Atlassian in response to the support ticket opened).
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We have the same issue in our tenant.
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If you are using a paid subscription to Jira have your Jira Administrators open a support case with Atlassian at
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FYI @Li Qiang this is now working again for me (after a fix by Atlassian). It may also work for you now.
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Thank U! It looks working for me too.
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Hello @Jamie Adler
This problem has been reported in a few other posts also.
I have tagged your post to raise it to the attention of the Atlassian Team. One of them will reach out to you.
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Thank you Trudy - I tried searching for similar issues so I could see if it was "just me" or "pile on" but couldn't find any. Appreciate the help!
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