"List" function does not populate content into fields

[Emily Burke]

Im looking to use Work Management, and Ive created a number of tasks with Titles & Descriptions. However when I go to the "List" function, The summary field is empty, and the Issue type is also greyed out. This function isn't useful if no information appears, is there something I can do to fix this? I didn't customize anything, this is straight out of the box functionality. 

[Ron Levy · Accepted solution]

Hello everyone, happy to share that this issue should now be resolved. If you're still experiencing this in 1-2 days from now please let us know. Thanks for all your patience and for pointing this out to us!

[Eduard Shvedai]

Hi, we're working on a fix that will be released in a couple of weeks. Meanwhile, you could try clearing localStorage cache. Please let us know if it doesn't help.

[Zach Malguitou]

clearing cache didn't help in my case

[Grace Ho]

Hi, have cleared cache and the summary is now appearing 

[Ron Levy]

@Gabriel Leake  @Naruechit _Aor_ Nantajan thanks for pointing this out, the team is looking into this now!

[Ron Levy]

Hi Emily, would you please mind trying again on a new team-managed project and if it doesn't work sending me the details of your project directly so that we can look into it? I've just tried it on a new TMP and it worked for me.

Thanks and sorry for the hassle!

Ron

[John Funk]

Hi Emily,

If you go to the board, do you see the issues there and the Summary information?

[Emily Burke]

I do! thats why I found it so odd when only the List feature was problematic. 

One thing to note, I just tried creating a new project and chose to make it a company managed based one, instead of a team-managed project (which that previous one was), and suddenly this wasnt an issue. I wonder if thats a factor? 

[John Funk]

It could be. So you create a Team-managed Jira Work Management project - correct? And you could not see data in the List function for that project - correct? 

I need to give that a try in my instance and this is new functionality for JWM.  :-)

[Naruechit _Aor_ Nantajan]

Hello, is there an update on this problem? I've run into the same issue but i would prefer to keep using a Team-managed Jira Work Management project rather than a Company managed ones.

[Grace Ho]

I would also like to have the option to keep using a team-manage project . Having the ability to view the summary would be really helpful

[Gabriel Leake]

I'm also experiencing this and would like to be able to use team managed projects.

[Zach Malguitou]

+1 same issue

[Claudio Menegusso]

Same here. Doesn't work for me neither.

[Ron Levy]

Hi everyone, a fix is coming soon! In the meantime please see the above suggestion to clear cache which should solve this temporarily.