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invited user not receiving email.

Daniel Hardaker
Daniel Hardaker September 28, 2022

checked spam and not there and checked minecast mail blocker and nothing being block, its like its not being sent, please help?

 

ive tried removing user and not sending email and then resending and all kinds of ways but still not working.

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 28, 2022

Hi Daniel,

You should open a support ticket with Atlassian to see if the user's email has been blacklisted for some reason. 

https://support.atlassian.com/contact/#/

 

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Daniel Hardaker
Daniel Hardaker September 30, 2022

I contacted them and they said something was blocking them. Thanks for your answer.

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John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 30, 2022

Glad they got it figured out for you! Would you mind clicking on the Accept Answer button above to close this one out? Thanks!

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