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email to open a ticket in business project

Larry Vervynckt
Larry Vervynckt May 18, 2023

Hello Everyone,  Is there a way to currently setup the ability to email a Business project to automatically create a ticket?  It's fairly easy in a service management project, but I don't see that option under project settings in a Business project.

Thanks.

 

Larry

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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May 18, 2023

Hi @Larry Vervynckt ,

in a work management project there's not a specific project menu as per Service Desk project. You can setup a mail handler for this purpose (https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)

Hope this helps,

Fabio

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