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we as admins can't add a costumer, which has a valid email Adresse. However we can add another costumers. What could be the problem because we have this situation with just one costumer since tow weeks.
ok. So it is not the same problem as in https://confluence.atlassian.com/jirakb/unable-to-add-or-invite-a-jira-service-management-customer-1103077626.html
You receive a success message for the invite but the user doesn't get the email? If so, can you ask the user to check in spam or whether they have any email client rules that moves the email to a different folder?
Are there other customers in the same email domain as this user?