Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

You can't create issues for this project

Dasari Sudheer Babu October 10, 2023

Hello There, 

One of my team member is not able to create an issue for a specific project. It's showing, "You can't create issue for this project" and I created a new permission scheme and I have given all the required permissions but still it's showing the same thing. 

Please let me know the solution for this.. 

3 answers

0 votes
abelalia87
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 10, 2023

Hi @Dasari Sudheer Babu

Is your permission role based? You will have to add the user to the respective Roles. Go to Project Settings -> People. Add your user to the appropriate role. Maybe your permissions is role based and your groups are mapped to a particular role, then you will have to add the user to that particular group. 

Dasari Sudheer Babu October 10, 2023

Yes it's a role based permission and it's doesn't have groups. It's a single project and role based permission. 

abelalia87
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 10, 2023

Check the project in question, Project settings -> Permissions. Check the create issues permission, Check the Roles, then from your Project Settings -> People, Add the user to that particular Role.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

You say you created a new permission scheme, but you do not say if you applied it to the project.  Can you confirm you have associated a scheme with the project that allows your user "create" permissions?

Dasari Sudheer Babu October 10, 2023

Yes I have created a new permission scheme and I applied to the project and I allowed them to create issues but still its not allowing my user to create issue. 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

Ok, that, combined with the error message you gave in your question, leads me to think that one of your admins has created a validator in the workflow on the "create issue" transition, and the validator is rejecting the attempt to create.

If it were permissions, your user would not be getting an error message - they would be unable to select the project to create issues on the start screen, and the "create" links in other places would fail.  They would get the message if they were trying to create the issue via REST, which can't make the create options vanish.

There's another test based on that behaviour - get the user to click "create" in the top bar in the UI.  On the screen that appears, do they get offered the project they are trying to create the issue in, in the drop-down list of projects?  If they do, then it's a validator.  If they do not, then there is still something wrong with the create issue permission for them.

0 votes
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

Hi @Dasari Sudheer Babu 

 

Does you user have create and browse Issue  permission ?

 

Regards

Dasari Sudheer Babu October 10, 2023

Hello @Florian Bonniec 

Yes my user has those permissions. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events