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Why don't the tiles in a dashboard update accordingly?

Armando Perez
Armando Perez October 10, 2022

I created some tiles for a JIRA project in a dashboard. I have noticed that I have some JIRA tickets updated but they don't reflect accurately in the tiles for the dashboards.  For example, I might have the priority status updated to High Priority but the tile won't update even when I have clicked refresh the tile, configure the setting so the tile automatically refreshes every 15 minutes and I have also tried updating the whole dashboard.

Please advise on how to resolve this.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 10, 2022

Welcome to the Atlassian Community!

What do you mean by "tiles"?

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Armando Perez
Armando Perez October 27, 2022

hi, i wasn't sure what to call them. i was able to resolve the issue.  it turns out that we have two priority fields. thanks!

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