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Why don't the tiles in a dashboard update accordingly?

Armando Perez
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October 10, 2022

I created some tiles for a JIRA project in a dashboard. I have noticed that I have some JIRA tickets updated but they don't reflect accurately in the tiles for the dashboards.  For example, I might have the priority status updated to High Priority but the tile won't update even when I have clicked refresh the tile, configure the setting so the tile automatically refreshes every 15 minutes and I have also tried updating the whole dashboard.

Please advise on how to resolve this.

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Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2022

Welcome to the Atlassian Community!

What do you mean by "tiles"?

Armando Perez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2022

hi, i wasn't sure what to call them. i was able to resolve the issue.  it turns out that we have two priority fields. thanks!

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